Clear product details. Practical enquiry support.
Prepare your product schedule, discuss catalogue options and share questions about an existing SKYRO supply.
Before you enquire
A clear product schedule helps identify the intended configuration. Start with the product family and catalogue reference, then provide labelled dimensions with units, quantity, material or finish and project location. State whether dampers, plenums, screens, frames, seals or controls are included in your requirement.
Information that helps our team
- Product name, model or catalogue picture reference.
- Opening, face, neck or connection dimensions with units.
- Quantity, material, finish and required accessories.
- BOQ line item and drawing revision, where available.
- Airflow, control or other project selection requirements.
- Project location and delivery requirement for discussion.
Model codes and drawings
If a model code is unclear, share the product name and the relevant catalogue page or drawing. Avoid substituting a similar-looking model before its construction and operating arrangement have been checked. Mark face, opening and connection dimensions separately. For an unusual curve, ceiling interface, seal or connection, include a dimensioned drawing.
Project selection and documentation
Product suitability depends on the project design and installation. Include the selection criteria and documentation required by the responsible project professional. For filters, state the required classification, housing and seal details. For fire dampers, identify the assembly, installation and required test evidence. For VAV units and motorised dampers, include the controls and actuator scope. Ask for the applicable product information before confirming the selection.
After-sales product enquiries
For a question about an existing SKYRO supply, include your order or delivery reference, product name, model or label details and a description of the query. Share photographs and a marked drawing where useful. Explain the installation and operating conditions so the team can review the information and discuss the next steps.
Discuss your product requirement.
Send your product list, dimensions, quantities and project location. Attach a PDF, Excel or CSV BOQ up to 10 MB where available.
Send a product enquiry ↗BUYER QUESTIONS
Useful answers before you enquire.
Can I enquire without a model code?
Yes. Share the product type, labelled dimensions, quantity and a catalogue picture or drawing reference. Our team can discuss the intended configuration and identify any details still needed.
What should I share for an existing product supply?
Include the order or delivery reference, product name, model or label details, a description of your query and photographs where useful. Explain the installation and operating conditions so the team has context.